Aog Structure End To End Leader - Customer Care Centre (m/f)

Airbus Commercial Aircraft

Toulouse, France
Attractive salary; success + profit sharing scheme...
Proven experience in customer-facing roles
Strong knowledge of airbus aircraft structure
Ability to work in a 24/7 shift pattern
You will be accountable for delivering end-to-end solutions in urgent situations experienced by worldwide Airbus customers within the Customer Care Centre Operations

Job Summary

  • You will be accountable for delivering end-to-end solutions in urgent situations experienced by worldwide Airbus customers within the Customer Care Centre Operations.
  • The role offers an attractive salary, profit sharing schemes, employee savings plans, and access to over 10,000 e-learning courses for professional development.
  • You must manage technical AOG requests for all aircraft types while ensuring passenger safety and compliance with Airworthiness regulations.

Matching Summary

You will be accountable for delivering end-to-end solutions in urgent situations experienced by worldwide Airbus customers within the Customer Care Centre Operations.

Salary

Attractive salary; Success and profit sharing schemes; Employee stock purchase plan available

Skills & Requirements

Must-have

  • Proven experience in customer-facing roles
  • Strong knowledge of Airbus Aircraft structure
  • Ability to work in a 24/7 shift pattern
  • Understanding of customers' operational constraints
  • Negotiation Level English proficiency

Nice-to-have

  • Experience in repair design office
  • Airline maintenance or engineering background
  • Tenacious, adaptable, flexible team player
  • Experience with Return-on-Experience principles

Key Requirements

  • Proven experience in customer-facing roles
  • Strong knowledge of Airbus Aircraft structure
  • Ability to work in a 24/7 shift pattern
  • Negotiation Level English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter