Lead an exceptional white-glove workplace experience operation that rivals the finest hotels, orchestrating seamless hospitality services across a premium real estate portfolio
Job Summary
Lead an exceptional white-glove workplace experience operation that rivals the finest hotels, orchestrating seamless hospitality services across a premium real estate portfolio.
Oversee reception operations, workplace ambassador programs, meeting and event support, and foodservice to create elevated client experiences with hotel-like attention to detail.
Drive client-specific initiatives, collaborate with internal departments, and ensure compliance with JLL and client Health, Safety, Environment, and Risk Management policies.
Matching Summary
Lead an exceptional white-glove workplace experience operation that rivals the finest hotels, orchestrating seamless hospitality services across a premium real estate portfolio.
Salary
Base: $121,000 - $132,000 USD per year; Bonus/Equity: 10% targeted bonus of the annual salary; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay
Skills & Requirements
Must-have
white-glove workplace experience operation
seamless hospitality services
client experiences at every touchpoint
vendor management across multiple service disciplines
proactive client relationship management
health, safety, environment, and risk management policies
Nice-to-have
innovative technology integration
sustainable practices implementation
thrive on delivering excellence
make an immediate impact
supportive culture and comprehensive benefits
Key Requirements
5+ years progressive experience in hospitality management
Demonstrated leadership in multi-disciplinary service operations
Proven background in contract management
Proven background in customer service excellence
Proven background in people development
Proficient in workplace experience technology platforms
Proficient in service management systems
Proficient in Microsoft Office
Work Rights
Must be authorized to work in the United States without sponsorship