Not specified; not specified; benefits include hea...
Technical support for customer escalations
Fleet performance and system installation
Eco review and process data generation
The role involves acting as the primary technical focal point between customers and the division for escalations and fleet performance
Job Summary
The role involves acting as the primary technical focal point between customers and the division for escalations and fleet performance.
Candidates will be responsible for generating system performance data including MTBF, MTBI, and availability metrics alongside process spending analysis.
The position requires supporting Alpha and Beta sites for new hardware and software designs while ensuring field implementation of improvements.
Matching Summary
The role involves acting as the primary technical focal point between customers and the division for escalations and fleet performance.
Salary
Not specified; Not specified; Benefits include health and wellbeing programs
Skills & Requirements
Must-have
Technical support for customer escalations
Fleet performance and system installation
ECO review and process data generation
MTBF MTBI and availability metrics reporting
Documentation creation CENs and BKMs
Nice-to-have
Supportive work culture encouraging growth
Ability to present at customer level
Experience with new hardware design testing
Cross-functional collaboration skills
Key Requirements
50% travel requirement
Relocation eligible for Chengdu or Hefei
Conceptual and practical expertise in own discipline