The Guest Experience Ambassador is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience
Job Summary
The Guest Experience Ambassador is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
This role involves welcoming and registering guests, explaining accommodations, managing payments, and handling check-outs, acting as the first and last impression of the hotel.
Four Seasons offers comprehensive health benefits, discounts at the restaurant and spa, employee recognition programs, complimentary meals, and a strong training and development program.
Matching Summary
The Guest Experience Ambassador is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
Skills & Requirements
Must-have
excellent communication skills in French
intermediate knowledge of English
guest-centric mindset
strong work ethic
high integrity
attention to detail
Nice-to-have
sociable and enjoy helping others
ability to establish rapport quickly
cultural awareness
luxury hotel front desk experience
Key Requirements
Previous luxury hotel front desk experience preferred