Senior Technical Support Engineer

Chainguard

Remote, United States
Base: $128,000 - $140,000 usd; bonus/equity: stock...
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5+ years enterprise customer support experience
3+ years linux docker kubernetes expertise
Strong written and verbal communication skills
** Chainguard is seeking a Senior Technical Support Engineer to provide expert assistance to enterprise customers, focusing on complex issues related to their software products. The ideal candidate will have extensive experience with Linux, Docker, and Kubernetes, along with strong communication skills and a customer-centric approach. **

Job Summary

  • Chainguard delivers hardened, secure, and production-ready builds of open source software for Fortune 500 enterprises and global industry leaders.
  • The role involves triaging complex customer issues, communicating clearly across technical divides, and partnering with Engineering to squash bugs.
  • Benefits include 100% covered health insurance, flexible time off, and 18 weeks of paid parental leave for birthing parents.

Matching Summary

Match Score: 75

** Chainguard is seeking a Senior Technical Support Engineer to provide expert assistance to enterprise customers, focusing on complex issues related to their software products. The ideal candidate will have extensive experience with Linux, Docker, and Kubernetes, along with strong communication skills and a customer-centric approach. **

Salary

Base: $128,000 - $140,000 USD; Bonus/Equity: Stock options upon hire and promotion with 10-year exercise window; Benefits: 100% covered health/vision/dental premiums

Skills & Requirements

Must-have

  • 5+ years enterprise customer support experience
  • 3+ years Linux Docker Kubernetes expertise
  • Strong written and verbal communication skills
  • Experience with CI/CD GitHub Helm Terraform
  • Ability to work in DevOps environments

Nice-to-have

  • Cloud platform experience AWS Azure GCP
  • Knowledge of security frameworks and supply chain
  • Startup experience navigating fast-paced environments
  • Curiosity and rapid learning capability
  • Certifications like CKA CKAD CKS KCSA

Key Requirements

  • Bachelor's degree in STEM or equivalent experience
  • 5+ years supporting enterprise customers
  • 3+ years with Linux Docker and Kubernetes
  • Comfortable with AWS EKS experience preferred
  • Willingness to participate in on-call rotation

Work Rights

Not specified

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