Customer Success Manager

Firmpilotailawfirmmarketing

Miami, FL, United States
Base: $80,000 - $110,000; bonus/equity: not specif...
On-site
3-5 years customer success experience
Experience with attorneys or legal clients
Strong digital marketing and seo knowledge
Firmpilotailawfirmmarketing is seeking a Customer Success Manager to facilitate the onboarding and ongoing success of law firms using their AI platform. The ideal candidate will have a background in customer success, particularly within the legal sector, and be skilled in digital marketing and technology

Job Summary

  • This role involves leading new law firm clients through setup, education, and early wins using an AI-powered marketing platform.
  • The ideal candidate will translate complex technical concepts and AI features into actionable strategies for attorneys and legal teams.
  • Employees receive health benefits, discretionary time off, and direct access to leadership in a fast-paced, high-performance culture.

Matching Summary

Match Score: 85

Firmpilotailawfirmmarketing is seeking a Customer Success Manager to facilitate the onboarding and ongoing success of law firms using their AI platform. The ideal candidate will have a background in customer success, particularly within the legal sector, and be skilled in digital marketing and technology.

Salary

Base: $80,000 - $110,000; Bonus/Equity: Not specified; Benefits: Health, dental, vision, Discretionary Time Off

Skills & Requirements

Must-have

  • 3-5 years customer success experience
  • Experience with attorneys or legal clients
  • Strong digital marketing and SEO knowledge
  • Ability to lead virtual onboarding sessions
  • Comfort with AI concepts and tools

Nice-to-have

  • Familiarity with Clio or Lawmatics platforms
  • WordPress content management system experience
  • Google Analytics and Looker Studio exposure
  • Background in B2B SaaS or startup settings
  • High emotional intelligence for legal professionals

Key Requirements

  • Three to five years of relevant experience
  • Prior work with legal clients or attorneys
  • Demonstrated success in end-to-end onboarding

Work Rights

Not specified

Tailored Resume

Cover Letter