Collections Officer - Cards

SHORE Solutions Inc

Quezon City, Philippines
On-site
Customer-focused collections
Negotiate repayment arrangements
Identify vulnerable customers
SHORE Solutions Inc is seeking a Collections Officer for their Quezon City location, focusing on managing overdue accounts with a customer-centric approach. The role requires strong negotiation skills, empathy in dealing with vulnerable customers, and the ability to operate in a fast-paced, technology-driven environment

Job Summary

  • The Collections Officer is responsible for managing overdue accounts while maintaining a customer-focused and solutions-driven approach.
  • This role requires balancing firm negotiation with empathy, ensuring customers are supported in meeting their obligations while protecting the company from financial risk.
  • Collections Officers operate in a fast-paced, technology-enabled environment, using multiple communication channels (phone, email, chat and other digital platforms) to connect with customers.

Matching Summary

Match Score: 85

SHORE Solutions Inc is seeking a Collections Officer for their Quezon City location, focusing on managing overdue accounts with a customer-centric approach. The role requires strong negotiation skills, empathy in dealing with vulnerable customers, and the ability to operate in a fast-paced, technology-driven environment.

Skills & Requirements

Must-have

  • Customer-focused collections
  • Negotiate repayment arrangements
  • Identify vulnerable customers
  • Use collections systems effectively
  • Compliance with regulations

Nice-to-have

  • Solutions-driven approach
  • Empathy and sound judgement
  • Adapt to evolving technology

Key Requirements

  • Previous experience in Collections or financial services
  • Excellent English communication skills
  • Demonstrated negotiation skills
  • Ability to manage multiple cases
  • Awareness of hardship indicators

Work Rights

Not specified

Tailored Resume

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