Event Day Receptionist

ASM Global

Manchester, NH, United States
Fully remote
Ticketing platform troubleshooting
Guest service assistance
Microsoft office suite proficiency
Provide exceptional guest service and administrative support in the executive office on event days at the SNHU Arena

Job Summary

  • Provide exceptional guest service and administrative support in the executive office on event days at the SNHU Arena.
  • Assist guests with ticketing issues, including Ticketmaster troubleshooting, resale site concerns, and scam awareness.
  • Learn and apply all venue policies, rules, and regulations to guide guests effectively.

Matching Summary

Provide exceptional guest service and administrative support in the executive office on event days at the SNHU Arena.

Skills & Requirements

Must-have

  • Ticketing platform troubleshooting
  • Guest service assistance
  • Microsoft Office Suite proficiency
  • Fast-paced environment
  • Event day operations

Nice-to-have

  • Customer service oriented
  • Professional guest interaction
  • Ability to learn new systems
  • Problem-solving abilities

Key Requirements

  • Minimum 2 years customer service experience
  • High school diploma or equivalent
  • Minimum 1 year clerical/receptionist experience
  • Familiarity with online ticketing platforms
  • Flexible schedule required

Work Rights

Not specified

Tailored Resume

Cover Letter