Sr. Servicenow Business Analyst

DXC Technology Australia & New Zealand

Australia
Hybrid
Servicenow itsm platform
Gather and document business requirements
Translate business needs to requirements
DXC Technology is seeking a Senior ServiceNow Business Analyst with strong experience in ITSM processes to act as a liaison between stakeholders and technical teams. The ideal candidate will be responsible for gathering requirements, driving process improvements, and supporting ServiceNow implementations

Job Summary

  • You will act as a key liaison between stakeholders and the technical team, ensuring that business requirements are clearly defined, documented, and translated into effective solutions within the ServiceNow ITSM platform.
  • You will drive the analysis, design, and implementation of ITSM processes and improvements, support ServiceNow implementations and enhancements, and contribute to strategic initiatives aimed at optimizing IT service delivery.
  • DXC Technology prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances, fostering an inclusive environment where everyone can thrive.

Matching Summary

Match Score: 85

DXC Technology is seeking a Senior ServiceNow Business Analyst with strong experience in ITSM processes to act as a liaison between stakeholders and technical teams. The ideal candidate will be responsible for gathering requirements, driving process improvements, and supporting ServiceNow implementations.

Skills & Requirements

Must-have

  • ServiceNow ITSM platform
  • Gather and document business requirements
  • Translate business needs to requirements
  • ServiceNow developers and administrators collaboration
  • Configure and test ServiceNow ITSM modules
  • Develop process documentation and diagrams

Nice-to-have

  • In-person collaboration and flexibility
  • Inclusive and thriving environment
  • Strong connections and community

Key Requirements

  • Experience in large-scale ServiceNow implementations
  • Familiarity with ServiceNow reporting and dashboarding
  • Experience with ServiceNow integration
  • Ability to work independently and in a team

Work Rights

Not specified

Tailored Resume

Cover Letter