Product Support Representative

Tebra Inc

Heredia, Costa Rica
Not specified; not specified; wellness + childcare...
On-site
12 months customer support experience
Saas or cloud-based environment experience
Strong verbal and written english skills
The role is responsible for delivering high-quality, accurate resolutions to customers while adhering to stipulated policies and procedures

Job Summary

  • The role is responsible for delivering high-quality, accurate resolutions to customers while adhering to stipulated policies and procedures.
  • Tebra offers a wellness and childcare subsidy along with University/Education discounts for employees in Costa Rica.
  • Successful representatives will leverage product knowledge and communication skills to resolve inquiries efficiently and meet performance metrics.

Matching Summary

The role is responsible for delivering high-quality, accurate resolutions to customers while adhering to stipulated policies and procedures.

Salary

Not specified; Not specified; Wellness and childcare subsidy; University/Education discount; Gympass access; Telus Employee Assistance Program

Skills & Requirements

Must-have

  • 12 months customer support experience
  • SaaS or cloud-based environment experience
  • Strong verbal and written English skills
  • Troubleshooting technical issues independently
  • Proficiency with ticketing systems and tools

Nice-to-have

  • U.S. healthcare billing experience
  • Empathy under pressure
  • Process improvement advocacy
  • Collaborative team player mindset
  • Experience with cloud-based software solutions

Key Requirements

  • Minimum of 12 months experience in Customer Support
  • High school diploma or equivalent
  • U.S. healthcare or billing experience highly desired

Work Rights

Not specified

Tailored Resume

Cover Letter