Collector I

John Eagle Acura

Base: $21ph; bonus/equity: $1ph bilingual differen...
Not specified (potentially hybrid or onsite based on dealership environment)
Outbound collection attempts by phone mail email
Process inbound collection inquiries
Review accounts for extensions deferments due date changes
John Eagle Acura is seeking a Collector I to manage collections on delinquent accounts while providing excellent customer service. The role requires effective communication and multitasking skills, with a focus on ethical practices and professionalism

Job Summary

  • The DFC Collector I is responsible for providing a quality customer experience while collecting and negotiating repayment terms on delinquent accounts.
  • Employees must demonstrate professionalism and discretion in all interactions to ensure timely resolution of customer discrepancies and disputes.
  • The role offers a base pay of $21/hour plus a $1/hour bilingual differential along with comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

Match Score: 75

John Eagle Acura is seeking a Collector I to manage collections on delinquent accounts while providing excellent customer service. The role requires effective communication and multitasking skills, with a focus on ethical practices and professionalism.

Salary

Base: $21/hour; Bonus/Equity: $1/hour bilingual differential; Benefits: Medical Dental Vision Paid Holidays PTO Disability Life Insurance 401(k)

Skills & Requirements

Must-have

  • Outbound collection attempts by phone mail email
  • Process inbound collection inquiries
  • Review accounts for extensions deferments due date changes
  • Follow up on customer insurance coverage
  • Meet call volume and account action requirements

Nice-to-have

  • Ethically responsible manner in collections
  • Strong attention to detail
  • Sense of urgency
  • Excellent communication skills
  • Ability to multitask while typing

Key Requirements

  • Basic knowledge of installment loans and consumer collections
  • Previous collections experience preferred
  • Knowledge of collections regulations and laws
  • PC skills including MS Office Excel Word Windows

Work Rights

Not specified

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