Senior It Support Analyst

Valmont

Pune, Maharashtra, India
Fully remote
Erp software support
Service desk ticket management
Major incident management
Valmont is seeking a Senior IT Support Analyst to lead the support and maintenance of ERP and various business systems, ensuring improved efficiency across the organization. The ideal candidate will have extensive IT support experience, particularly with enterprise systems, and will contribute to ongoing projects while mentoring junior team members

Matching Summary

Match Score: 85

Valmont is seeking a Senior IT Support Analyst to lead the support and maintenance of ERP and various business systems, ensuring improved efficiency across the organization. The ideal candidate will have extensive IT support experience, particularly with enterprise systems, and will contribute to ongoing projects while mentoring junior team members.

Skills & Requirements

Must-have

  • ERP software support
  • Service Desk ticket management
  • Major Incident Management
  • User acceptance testing coordination
  • Rotational shift availability

Nice-to-have

  • Mentoring junior resources
  • Process improvement recommendations
  • Collaborative global team environment
  • Business-friendly communication skills

Key Requirements

  • 6+ years relevant experience or equivalent education
  • Bachelor's degree preferred
  • Proficiency in Microsoft Office suite
  • English language proficiency required
  • Understanding of ITSM principles

Work Rights

Not specified

Tailored Resume

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