Senior Customer Success Manager-state & Local Government

Workday

Salt Lake City, UT, USA
Primary location base pyy range: $113,800 usd - $1...
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Customer relationship management
Customer health monitoring
Escalation point for customer issues
** Workday is seeking a Senior Customer Success Manager for State and Local Government in Salt Lake City, UT, to enhance customer relationships and ensure satisfaction with Workday's SaaS solutions. The role requires strong customer management skills, experience in consulting, and a background in enterprise implementation project management. **

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success.
  • The Customer Success Manager is responsible for overall customer wellbeing by monitoring customer health, producing customer programs, guidance on billable services, and acting as an escalation point for customer issues.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Customer Success Manager for State and Local Government in Salt Lake City, UT, to enhance customer relationships and ensure satisfaction with Workday's SaaS solutions. The role requires strong customer management skills, experience in consulting, and a background in enterprise implementation project management. **

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • customer relationship management
  • customer health monitoring
  • escalation point for customer issues
  • customer success plans
  • SaaS implementations

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • bold ideas and genuine care

Key Requirements

  • 7+ years customer facing services role
  • issue resolution and escalation management
  • CRM and customer success platforms
  • functional domain expertise with Financials
  • State & Local Government customer base
  • complex software or SaaS environment
  • travel up to 20%

Work Rights

Not specified

Tailored Resume

Cover Letter