Patient Care Coordinator-1

Shoppers Drug Mart

Mississauga, Ontario, Canada
Base: $44,000.00 - $60,500.00 py; bonus/equity: no...
Fully remote
Handle new plan member enrollments
Triage calls to appropriate team members
Indexing patient documents from various sources
The Patient Care Coordinator serves as the first line of contact for plan members, Nurse Case Managers, and pharmacies to manage patient support programs

Job Summary

  • The Patient Care Coordinator serves as the first line of contact for plan members, Nurse Case Managers, and pharmacies to manage patient support programs.
  • This role requires acting as a patient advocate to determine coverage details and facilitate successful reimbursement processes while maintaining strict confidentiality.
  • Shoppers Drug Mart offers a permanent work-from-home option with competitive pay, purchase discounts, and online learning opportunities through their Academy.

Matching Summary

The Patient Care Coordinator serves as the first line of contact for plan members, Nurse Case Managers, and pharmacies to manage patient support programs.

Salary

Base: $44,000.00 - $60,500.00 per year; Bonus/Equity: Not specified; Benefits: Purchase discount program, competitive pay, online learning

Skills & Requirements

Must-have

  • Handle new plan member enrollments
  • Triage calls to appropriate team members
  • Indexing patient documents from various sources
  • Maintain patient confidentiality per policy
  • Meet performance and quality metrics

Nice-to-have

  • Action oriented and empathetic approach
  • Diplomatic professional manner
  • Collaborative team player
  • Understanding of healthcare molecules
  • Open-minded and responsive to change

Key Requirements

  • Experience in customer service or healthcare administration
  • Ability to meet established performance metrics
  • Knowledge of patient support program operations

Work Rights

Remote workers within Canada are welcomed to apply

Tailored Resume

Cover Letter