Customer Experience Management Senior Manager (quản Lý Cấp Cao Trải Nghiệm Khách Hàng)
Prudential Com Sg
Customer excellence strategy
Customer experience metrics
Customer journey maps
This role leads the direction and execution of customer excellence initiatives across the organization
Job Summary
This role leads the direction and execution of customer excellence initiatives across the organization.
By leveraging data insights, cross-functional collaboration, and innovation, the role ensures that customer-centricity is embedded in all service touchpoints and processes.
We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.
Matching Summary
This role leads the direction and execution of customer excellence initiatives across the organization.