As a Forward Deployed Engineer at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation
Job Summary
As a Forward Deployed Engineer at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.
You will partner directly with strategic customers across the Asia-Pacific region to design, prototype, and operationalise Genesys AI solutions that drive measurable improvements in customer experience and business performance.
This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation.
Matching Summary
As a Forward Deployed Engineer at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.
Skills & Requirements
Must-have
Genesys Cloud AI Studio
Conversational AI implementation
API and data pipeline integration
Cloud infrastructure and microservices
Customer journey mapping
Omnichannel CX processes
Nice-to-have
Multilingual communication ability
Industry vertical experience
Responsible AI design principles
Mentoring customer and partner teams
Key Requirements
Bachelor's degree or equivalent experience
5+ years CX, CRM, or AI orchestration platforms
3+ years solution architecture or AI/ML process design
Experience with APIs, data pipelines, cloud environments