Senior Customer Service Executive 4 2

PCCW-HKT DataCom Services Ltd

Tsuen Wan, HK, HK
Not specified; benefits: 14 days pyid annual leave...
On-site
Cantonese speaking required
Basic english proficiency
Mandarin chinese proficiency
PCCW-HKT DataCom Services Ltd is seeking a Senior Customer Service Executive to provide customer support through multiple channels while enhancing overall satisfaction. The role requires proficiency in Cantonese and basic English, as well as a willingness to assist customers using electronic platforms and mobile apps

Job Summary

  • The role involves resolving general inquiries and complaints through multiple channels including phone, email, and live chat to enhance customer satisfaction.
  • Candidates will provide guidance and assistance specifically for electronic platform and mobile app users.
  • Full-time employees enjoy benefits including 14 days of paid annual leave, free medical coverage, and employee discounts on telecom products.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Senior Customer Service Executive to provide customer support through multiple channels while enhancing overall satisfaction. The role requires proficiency in Cantonese and basic English, as well as a willingness to assist customers using electronic platforms and mobile apps.

Salary

Not specified; Benefits: 14 days paid annual leave; Free medical coverage; Product discounts

Skills & Requirements

Must-have

  • Cantonese speaking required
  • Basic English proficiency
  • Mandarin Chinese proficiency
  • Chinese input method skills
  • Phone and email support experience

Nice-to-have

  • Willingness to work weekends
  • Interest in telecom products
  • Ability to handle complaints

Key Requirements

  • Secondary school education (Form 5 or above)
  • Fluency in Cantonese, Basic English, and Mandarin
  • Proficiency in Chinese input methods

Work Rights

Not specified

Tailored Resume

Cover Letter