Customer Service Technical Associate

Wolters Kluwer N.V

Base: $34,300.00 - $57,400.00 usd; bonus/equity: n...
Onsite
1+ years customer service experience
Microsoft office suite proficiency
Internet-based software troubleshooting
Wolters Kluwer N.V. is seeking a Customer Service Technical Associate to join their Client Support and Training team. The role involves providing technical support and excellent customer service to clients, requiring strong communication skills and a background in customer service or technical support

Job Summary

  • The role involves providing front-line technical support to clients via phone and email for hospital pharmacy SaaS solutions.
  • Employees are responsible for diagnosing intermediate technical issues, documenting support cases, and escalating complex problems to Product Specialists.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k), and paid parental leave.

Matching Summary

Match Score: 75

Wolters Kluwer N.V. is seeking a Customer Service Technical Associate to join their Client Support and Training team. The role involves providing technical support and excellent customer service to clients, requiring strong communication skills and a background in customer service or technical support.

Salary

Base: $34,300.00 - $57,400.00 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Tuition Assistance

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Microsoft Office Suite proficiency
  • Internet-based software troubleshooting

Nice-to-have

  • Strong interpersonal communication skills
  • Creative and organized mindset
  • Experience training new staff members

Key Requirements

  • High School diploma or equivalent
  • 1+ years in customer service or technical support
  • Excellent oral and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter