Manager, Customer Support

Nimodipineinhibitor

Cape Town, South Africa
Base: r550,000 - r700,000; bonus/equity: annual bo...
On-site
Customer support team leadership
Payments or fintech industry experience
Customer ticketing systems experience
Lead a team of Customer Support professionals delivering high-quality support to Affiliates and Merchants

Job Summary

  • Lead a team of Customer Support professionals delivering high-quality support to Affiliates and Merchants.
  • Drive team performance, coach and develop team members, and act as a key escalation point for complex issues.
  • The role offers an annual salary of R550,000 - R700,000, an annual bonus scheme, and comprehensive benefits including Medical Aid and Gap Cover.

Matching Summary

Lead a team of Customer Support professionals delivering high-quality support to Affiliates and Merchants.

Salary

Base: R550,000 - R700,000; Bonus/Equity: Annual bonus scheme; Benefits: 15 days holiday + 12 public holidays, Medical Aid and Gap Cover

Skills & Requirements

Must-have

  • Customer Support team leadership
  • Payments or FinTech industry experience
  • Customer ticketing systems experience
  • Performance metrics monitoring
  • Cross-functional collaboration

Nice-to-have

  • Positive and inclusive team culture
  • Customer-centric mindset champion

Key Requirements

  • Proven people management experience
  • Experience in payments or FinTech
  • Experience with ticketing systems
  • Ability to interpret technical information

Work Rights

Not specified

Tailored Resume

Cover Letter