Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years product support experience
5+ years complex saas implementation
Fluent in french (canadian preferred)
This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams to ensure business alignment

Job Summary

  • This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams to ensure business alignment.
  • The ideal candidate will leverage deep technical acumen in Workday products like HCM and Payroll to proactively identify reliability issues and drive incident resolution.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonus plans and stock grants.

Matching Summary

This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams to ensure business alignment.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Fluent in French (Canadian preferred)
  • BS or MS in Technical Degree
  • HCM Payroll Financials product knowledge

Nice-to-have

  • C-level stakeholder engagement
  • Proactive risk mitigation skills
  • Cross-functional collaboration
  • High-stress situation management
  • Continuous improvement initiatives

Key Requirements

  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • French language fluency required
  • Bachelor's or Master's in Computer Science or MIS
  • Experience with Human Resources or Payroll domains

Work Rights

Not specified

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