Associate / Sr Associate  - Email/chat Support

Firstsource

Taguig, Philippines
On-site
Email and chat support
Customer inquiry resolution
Brand ambassador role
The Associate / Sr Associate - Email/Chat support is a frontline role responsible for delivering exceptional customer service to clients based in various regions

Job Summary

  • The Associate / Sr Associate - Email/Chat support is a frontline role responsible for delivering exceptional customer service to clients based in various regions.
  • Respond to customer inquiries promptly and professionally via phone, email, and chat, providing accurate information and resolving issues effectively.
  • Deliver high levels of CSAT / NPS scores / others, Adherence to regulatory Compliance, Achieve quality scores, Deliver on defined process specific metrics, Adherence to process SOPs, Schedule adherence.

Matching Summary

The Associate / Sr Associate - Email/Chat support is a frontline role responsible for delivering exceptional customer service to clients based in various regions.

Skills & Requirements

Must-have

  • Email and chat support
  • Customer inquiry resolution
  • Brand ambassador role
  • Adherence to SLAs
  • Data protection compliance
  • Problem-solving skills

Nice-to-have

  • Empathy and understanding
  • Fast-paced environment adaptability
  • Flexible work hours
  • European language proficiency

Key Requirements

  • Graduate Fresher
  • Undergraduate – 2 Years Experience
  • Prior customer service experience
  • English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter