So, Service Manager

UOB United Overseas Bank Limited

Bangkok, Thailand
Not specified
Professional customer interaction skills
First contact resolution capability
Digital platform promotion experience
UOB United Overseas Bank Limited is seeking a Service Manager in Bangkok, Thailand, to enhance customer service delivery and promote digital engagement at the bank. The role involves managing customer inquiries, training staff, and leading service initiatives to foster a culture of service excellence

Job Summary

  • The role involves attending to customers professionally, managing queries, and directing them to appropriate channels with first contact resolution.
  • Candidates will act as a Service and Digital Champion to advise customers on adopting digital platforms and lead communication on service quality standards.
  • The position requires spearheading branch service initiatives to drive a culture of excellence while developing staff competencies through coaching.

Matching Summary

Match Score: 85

UOB United Overseas Bank Limited is seeking a Service Manager in Bangkok, Thailand, to enhance customer service delivery and promote digital engagement at the bank. The role involves managing customer inquiries, training staff, and leading service initiatives to foster a culture of service excellence.

Skills & Requirements

Must-have

  • Professional customer interaction skills
  • First contact resolution capability
  • Digital platform promotion experience
  • Staff coaching and development
  • Branch service initiative leadership

Nice-to-have

  • Positive rapport building ability
  • Strong personal grooming standards
  • Commitment to long-term success values
  • Teamwork and collaboration mindset

Key Requirements

  • High standards of personal grooming
  • Participation in Learning Journeys when required
  • Ability to build staff competencies in Service & Digital

Work Rights

Not specified

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