The manager will lead a team responsible for ensuring seamless operations, high customer satisfaction, and timely resolution of queries
Job Summary
The manager will lead a team responsible for ensuring seamless operations, high customer satisfaction, and timely resolution of queries.
This role requires strong analytical, operational, and leadership skills to manage complex processes and drive continuous improvement in accuracy, efficiency, and customer experience.
The manager will collaborate closely with Engineering, Product, and Customer Success teams to ensure all touch points reflect transparency, compliance, and customer trust.
Matching Summary
The manager will lead a team responsible for ensuring seamless operations, high customer satisfaction, and timely resolution of queries.
Skills & Requirements
Must-have
Customer Support team leadership
Cross-functional collaboration
Data-driven performance management
Process design and escalation management
Hybrid work model in Bangalore office
Night shift work hours IST 6.30PM-3.30AM
Nice-to-have
Creative problem solving
Empathy for customer needs
Mentoring and training skills
Automation and system improvements
Stakeholder management
Key Requirements
5+ years in Customer Support in fast paced environment