Guest Experience, Team Leader

Four Seasons Hotels & Resorts

Singapore, Singapore
Guest relations
Vip management
Team leadership
Your primary responsibility will be to oversee and coordinate all aspects of a guest’s stay experience, from anticipating their needs to exceeding their expectations

Job Summary

  • Your primary responsibility will be to oversee and coordinate all aspects of a guest’s stay experience, from anticipating their needs to exceeding their expectations.
  • Lead and inspire a team of Guest Experience Executives/Interns to deliver exceptional service.
  • With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

Matching Summary

Your primary responsibility will be to oversee and coordinate all aspects of a guest’s stay experience, from anticipating their needs to exceeding their expectations.

Skills & Requirements

Must-have

  • guest relations
  • VIP management
  • team leadership
  • problem resolution
  • quality assurance
  • guest experience enhancement

Nice-to-have

  • genuine heart
  • attention to detail
  • anticipate needs
  • luxury hospitality

Key Requirements

  • Bachelor’s degree or Diploma
  • Proven experience in luxury hospitality
  • Strong track record in front office
  • Exceptional interpersonal skills
  • Demonstrated problem-solving abilities
  • Impeccable attention to details

Work Rights

Not specified

Tailored Resume

Cover Letter