Service Operations - Production Engineer Support, Avp

Deutsche Bank UK

Bangalore, India
Service operations production engineer
Application stability issues
Continuous service improvement approach
You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment

Job Summary

  • You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment.
  • You will work as part of a cross-functional agile delivery team, bringing an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value.
  • As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education.

Matching Summary

You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment.

Skills & Requirements

Must-have

  • Service Operations Production Engineer
  • application stability issues
  • Continuous Service Improvement approach
  • automation of manual work
  • monitoring improvements
  • platform hygiene
  • technical analysis of Production platform
  • SDLC engagement
  • RUN Book and KEDB updates
  • BCP and component failure tests
  • event monitoring and management
  • knowledge management
  • UNIX, Windows operating systems
  • Middleware (MQ, WebLogic, Tomcat, Jboss, Apache, Kafka, DAP, DWEB)
  • Database environments (Oracle, MS-SQL, Sybase, No SQL)
  • Automation, monitoring and data analytics tools
  • Scripting languages (UNIX shell, PowerShell, Python)
  • Incident Tool (Service Now) and JIRA
  • ITIL Service Management framework
  • troubleshooting and problem-solving skills
  • virtual teams and matrix structures

Nice-to-have

  • proactive continual improvement culture
  • engineering delivery responsibility
  • data and analytics usage
  • Production Engineering role model
  • innovation engineering mindset
  • agile minds rewarded
  • clean code and valued delivery
  • cross-functional agile delivery team
  • innovative approach to software development
  • latest technologies and practices
  • engineering as team activity
  • open code, open discussion
  • supportive, collaborative environment
  • all stages of software delivery
  • Global Transaction Banking Experience
  • DevOps, Scrum and SRE concepts
  • GCP knowledge or experience
  • agile work culture experience
  • Corporate Banking knowledge

Key Requirements

  • 10+ years of experience in IT
  • large corporate environments
  • controlled production environments or Financial Services Technology
  • client-facing function
  • Service Operations, Development experience
  • global operations context
  • end-to-end application support (Level 1, 2)
  • complex application and infrastructure domains
  • ITIL / best practice service context
  • Problem Management and Change Management
  • agile work culture experience
  • DevOps, Scrum and SRE concepts

Work Rights

Not specified

Tailored Resume

Cover Letter