Associate, Customer & Product Support

AlphaSense

Central, Singapore
On-site
3+ years client support experience
Dual-screen home office setup
Strong communication skills
The role serves as the first line of support while partnering with product management to drive future developments

Job Summary

  • The role serves as the first line of support while partnering with product management to drive future developments.
  • Candidates must possess a customer-first mindset to resolve complex technical inquiries and maximize user value.
  • This position offers cross-functional exposure across sales, customer success, and engineering teams for career acceleration.

Matching Summary

The role serves as the first line of support while partnering with product management to drive future developments.

Skills & Requirements

Must-have

  • 3+ years client support experience
  • Dual-screen home office setup
  • Strong communication skills
  • AI and technology interest

Nice-to-have

  • Consultative client-facing approach
  • Proactive continuous improvement mindset
  • Ability to distill complex issues
  • Collaborative team environment

Key Requirements

  • 3 or more years in client/product support
  • Stable home working environment with dual screens

Work Rights

Not specified

Tailored Resume

Cover Letter