Senior Clinical Scheduler

Center for Integration Science

Boston, MA, USA
Base: $20.84 - $29.79phly; bonus/equity: not speci...
On-site
Patient registration and scheduling
Complex case management
Customer service
Coordinates registration and scheduling for new patient appointments

Job Summary

  • Coordinates registration and scheduling for new patient appointments.
  • Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques.
  • Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.

Matching Summary

Coordinates registration and scheduling for new patient appointments.

Salary

Base: $20.84 - $29.79/Hourly; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more

Skills & Requirements

Must-have

  • patient registration and scheduling
  • complex case management
  • customer service
  • HIPAA compliance
  • high volume of calls

Nice-to-have

  • professional and courteous customer service techniques
  • service recovery
  • team skills

Key Requirements

  • High School Diploma or Equivalent required
  • 2-3 years related work experience in a medical office or health care setting
  • 2-3 years experience working with Epic preferred
  • Basic computer skills (Microsoft Outlook, Excel)
  • Ability to handle a high volume of calls
  • In-depth knowledge of referral triage processes
  • Knowledge of insurance stipulations

Work Rights

Not specified

Tailored Resume

Cover Letter