Service Operations Manager

Philips

Bangalore, India
Onsite
5+ years technical support experience
3+ years people management experience
Technical knowledge in healthcare it
The Manager will lead the technical support team for Vue PACs customers in the International region

Job Summary

  • The Manager will lead the technical support team for Vue PACs customers in the International region.
  • This role focuses on optimizing people, processes, and tools to ensure customer satisfaction.
  • You will be responsible for coaching and training the team to achieve key performance indicators.

Matching Summary

The Manager will lead the technical support team for Vue PACs customers in the International region.

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 3+ years people management experience
  • Technical knowledge in healthcare IT

Nice-to-have

  • Strong leadership capabilities
  • Customer advocacy skills
  • Process improvement mindset

Key Requirements

  • Experience in Service Call Center
  • Experience in Technical Support
  • Experience in Medical Device Support

Work Rights

Not specified

Tailored Resume

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