Senior Customer Journey Expert Tariffication And Billing (dbcf)

ING Belgium

Unknown, , BE
Not specified; not specified; not specified
Not specified (assumed hybrid based on the role's collaborative nature).
Deep understanding of billing and tariffication concepts
Expertise in payments including sct, sdd, card payments
Ability to write clear business and functional requirements
ING Belgium is seeking a Senior Customer Journey Expert in Tariffication and Billing to enhance customer experience through tailored billing solutions. The role involves close collaboration with stakeholders, data-driven decision-making, and leading initiatives within an Agile framework

Job Summary

  • The role involves ensuring an excellent customer experience by translating advanced business needs into simple and transparent billing solutions.
  • You will act as the subject matter expert driving changes in billing events while leveraging data insights to support decisions.
  • This position offers high visibility within ING Belgium, allowing you to interact with many stakeholders and contribute to strategic goals.

Matching Summary

Match Score: 85

ING Belgium is seeking a Senior Customer Journey Expert in Tariffication and Billing to enhance customer experience through tailored billing solutions. The role involves close collaboration with stakeholders, data-driven decision-making, and leading initiatives within an Agile framework.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Deep understanding of billing and tariffication concepts
  • Expertise in payments including SCT, SDD, Card payments
  • Ability to write clear business and functional requirements
  • Strong stakeholder management across complex organizational dynamics
  • Experience working in Agile environments with squads

Nice-to-have

  • Data-driven mindset for decision making
  • Proactive approach to challenging the status quo
  • Curiosity and commitment to continuous learning
  • Ability to explain complex issues simply
  • Autonomy in defining target solutions

Key Requirements

  • Knowledge of payment concepts like SCT inst, SDD, Statements, and subscriptions
  • Experience in User Acceptance Testing (UAT) and release management
  • Proven track record in orchestrating work for multiple squads

Work Rights

Not specified

Tailored Resume

Cover Letter