Business Operations Officer

Capita (digital)

United Kingdom
Operational process ownership
Business system process support
User engagement and support
The role is responsible for the day-to-day ownership, monitoring, and continual enhancement of core operational systems, including the Job Onboarding System and KeyedIn

Job Summary

  • The role is responsible for the day-to-day ownership, monitoring, and continual enhancement of core operational systems, including the Job Onboarding System and KeyedIn.
  • This is a hands-on, process-focused role suited to someone who enjoys structure, problem solving, and working collaboratively with operational teams to embed best practice.
  • Capita Pension Solutions offers 23 days' holiday (rising to 27), company matched pension, life assurance, and a cycle2work scheme.

Matching Summary

The role is responsible for the day-to-day ownership, monitoring, and continual enhancement of core operational systems, including the Job Onboarding System and KeyedIn.

Skills & Requirements

Must-have

  • Operational process ownership
  • Business system process support
  • User engagement and support
  • Continuous process improvement
  • Governance and compliance monitoring

Nice-to-have

  • Process mapping tools familiarity
  • Professional services experience
  • Training material creation
  • Group and 1:1 training delivery

Key Requirements

  • Experience maintaining business systems/processes
  • Strong understanding of operational processes
  • Excellent organizational skills
  • Ability to analyze process issues
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter