Customer Experience Agent

Hellotickets

Madrid, Spain
Base: not specified; bonus/equity: not specified; ...
On-site
Customer service experience
Ticket issue resolution
Proficiency in google suite
Hellotickets is a leading global platform providing travel experiences, tours, and activities with a dynamic and supportive customer service team

Job Summary

  • Hellotickets is a leading global platform providing travel experiences, tours, and activities with a dynamic and supportive customer service team.
  • The role involves handling customer inquiries, managing ticket-related issues, and maintaining positive customer interactions via email and chat.
  • Employees benefit from remote work flexibility within Spain, access to co-working spaces, annual event credits, wellness memberships, and customizable tax-efficient benefits.

Matching Summary

Hellotickets is a leading global platform providing travel experiences, tours, and activities with a dynamic and supportive customer service team.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: €200 annual Hellotickets credit, Wellhub membership, flexible compensation via Cobee

Skills & Requirements

Must-have

  • Customer service experience
  • Ticket issue resolution
  • Proficiency in Google Suite
  • High level English and Spanish
  • Remote work based in Spain
  • Rotating shift availability

Nice-to-have

  • Familiarity with Zendesk
  • Empathy and interpersonal skills
  • Problem-solving skills
  • Attention to detail
  • Customer-focused communication

Key Requirements

  • Higher education degree
  • Minimum 2 years customer service experience
  • Based in Spain
  • Immediate availability
  • Fluent English and Spanish

Work Rights

Must be based in Spain

Tailored Resume

Cover Letter