Technical Support Engineer (network)

F5

Multiple Locations
Not specified (assumed hybrid based on industry norms and role requirements)
Level 2 technical support
Enterprise-level corporate customers
Lan/wan operations
F5 is seeking a Technical Support Engineer for their Network team, focusing on providing Level 2 technical support for hardware and software issues related to F5 products. The ideal candidate will possess strong technical skills in networking, customer support experience, and a passion for technology, with opportunities for career development and specialization

Job Summary

  • At F5, we strive to bring a better digital world to life, empowering organizations to create, secure, and run applications.
  • Your day-to-day activities will include providing Level 2 technical support, maintaining excellent customer communication, and working with tier three engineering services.
  • We prioritize a diverse F5 community where each individual can thrive and offer lots of career development opportunities.

Matching Summary

Match Score: 85

F5 is seeking a Technical Support Engineer for their Network team, focusing on providing Level 2 technical support for hardware and software issues related to F5 products. The ideal candidate will possess strong technical skills in networking, customer support experience, and a passion for technology, with opportunities for career development and specialization.

Skills & Requirements

Must-have

  • Level 2 technical support
  • Enterprise-level corporate customers
  • LAN/WAN operations
  • Network Protocols
  • UNIX or Linux
  • TCP/IP protocols and OSI model
  • Wireshark packet captures
  • DNS and HTTP protocol
  • SSL/TLS handshake
  • Network Security knowledge

Nice-to-have

  • Public/Private Cloud technologies
  • Programming/Scripting languages
  • Container technologies
  • Container Orchestration
  • Automation tools
  • Fluency in other languages

Key Requirements

  • Customer support experience
  • Hands-on technical experience
  • Solid grasp of TCP/IP
  • Understanding packet captures
  • Knowledge of DNS and HTTP
  • Understanding of SSL/TLS
  • Experience of Network Security
  • Fluent English communication
  • Good analytical problem-solving abilities

Work Rights

Not specified

Tailored Resume

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