Cs-otc Associate

RELX (Singapore) Pte Ltd

Singapore
Hybrid
Customer service order to cash
Manage orders across products
Generate operational and performance reports
As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books)

Job Summary

  • As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books).
  • Your insights will help drive performance, enhance customer satisfaction, and support continuous improvement across the order management lifecycle.
  • We promote a healthy work/life balance across the organisation.

Matching Summary

As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books).

Skills & Requirements

Must-have

  • Customer Service Order to Cash
  • Manage orders across products
  • Generate operational and performance reports
  • Respond professionally to customer queries
  • Adhering to Business/Process requirements
  • Proficiency in Microsoft Excel

Nice-to-have

  • Provide outstanding customer experience
  • Collaborative team environment
  • Problem-solving skills
  • Adapt and flex to deliver multiple priorities
  • Team player and collaborate effectively

Key Requirements

  • 3 to 5 years of experience
  • Willingness to work in shifts
  • Basic understanding of operational reporting
  • Good experience in customer service
  • Fluent in English, verbal and written

Work Rights

Not specified

Tailored Resume

Cover Letter