Senior Customer Success Manager

Financial Times

Mumbai, India
On-site
Extensive customer success or client facing experience
Track record of providing business advice to clients
Ability to build strong relationships with senior collaborators
The role is responsible for driving engagement of FT digital group subscriptions amongst customers and prospects while helping them maximize value

Job Summary

  • The role is responsible for driving engagement of FT digital group subscriptions amongst customers and prospects while helping them maximize value.
  • As a Senior CSM, you will handle strategic accounts requiring coordination across multiple countries and mentor other Customer Success managers.
  • The company offers a 50% hybrid working model, generous annual leave, medical cover, and inclusive parental leave packages.

Matching Summary

The role is responsible for driving engagement of FT digital group subscriptions amongst customers and prospects while helping them maximize value.

Skills & Requirements

Must-have

  • Extensive customer success or client facing experience
  • Track record of providing business advice to clients
  • Ability to build strong relationships with senior collaborators
  • Sophisticated questioning skills to gain client commitment
  • Analytical approach with strategic thinking capabilities

Nice-to-have

  • Experience mentoring other Customer Success Managers
  • Willingness to travel internationally for client support
  • Collaborative mindset in a diverse global team
  • Proven ability to act as a business partner to clients

Key Requirements

  • Extensive experience in customer success or equivalent client facing role
  • Demonstrated ability to establish credibility with senior client members
  • Leadership experience coaching other team members

Work Rights

Not specified

Tailored Resume

Cover Letter