Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
Customer-facing services role
Issue resolution and escalation management
Business owner and executive levels
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services

Job Summary

  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services.
  • CSMs act as a hub, connecting sales, implementation consultants, support, and product management to drive projects across the organization and gain a holistic business view.
  • This role offers significant autonomy and discretion in strategic planning and engagement, with opportunities for global career development and working at the forefront of AI utilization.

Matching Summary

Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services.

Skills & Requirements

Must-have

  • customer-facing services role
  • issue resolution and escalation management
  • business owner and executive levels
  • customer relationship management
  • product roadmap communication
  • SaaS business model
  • AI utilization in business

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • bold ideas and genuine care
  • empathy and shared enthusiasm

Key Requirements

  • 5+ years customer facing services experience
  • 1+ years project management experience
  • Business level Japanese communication
  • Ability to travel up to 30%
  • 50%+ in office attendance in Tokyo or Osaka

Work Rights

Not specified

Tailored Resume

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