Strong english verbal and written communication skills
Ability to work rotating shifts for 24/7 coverage
High attention to detail and structured protocol adherence
The role supports clinical trial operations across 60+ countries by managing emergency medical contact validation and documentation
Job Summary
The role supports clinical trial operations across 60+ countries by managing emergency medical contact validation and documentation.
Agents must handle high-volume inbound and outbound communications while maintaining strict compliance with data privacy and confidentiality standards.
This position offers the opportunity to join a global team providing 24/7 coverage with dedicated support for language interpretation needs.
Matching Summary
The role supports clinical trial operations across 60+ countries by managing emergency medical contact validation and documentation.
Skills & Requirements
Must-have
Strong English verbal and written communication skills
Ability to work rotating shifts for 24/7 coverage
High attention to detail and structured protocol adherence
Experience handling international clients and escalations
Proficiency with MS Office and CRM/call logging tools
Nice-to-have
Prior call center or healthcare support experience
Clinical trial operations background
Empathy and calmness in emergency situations
Willingness to use interpretation services as needed
Collaboration with global teams across UK, US, LatAm, PH
Key Requirements
High school graduate or equivalent work experience