Cs&otc Associate

RELX

Chennai, India
Hybrid
Customer service order to cash
Manage orders from internal customers
Generate operational and performance reports
The job posting for a CS & OTC Associate at RELX in Chennai emphasizes a role focused on providing exceptional customer service and managing orders within the Customer Service Order to Cash department. Candidates should possess strong problem-solving skills, a customer service background, and proficiency in Microsoft Excel, with opportunities for professional development and a range of attractive benefits

Job Summary

  • As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books).
  • Your insights will help drive performance, enhance customer satisfaction, and support continuous improvement across the order management lifecycle.
  • We offer an appealing working prospect for our people with numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals.

Matching Summary

Match Score: 85

The job posting for a CS & OTC Associate at RELX in Chennai emphasizes a role focused on providing exceptional customer service and managing orders within the Customer Service Order to Cash department. Candidates should possess strong problem-solving skills, a customer service background, and proficiency in Microsoft Excel, with opportunities for professional development and a range of attractive benefits.

Skills & Requirements

Must-have

  • Customer Service Order to Cash
  • Manage orders from internal customers
  • Generate operational and performance reports
  • Respond professionally to customer queries
  • Proficiency in Microsoft Excel
  • Excellent communication skills

Nice-to-have

  • Provide outstanding customer experience
  • Collaborative team environment
  • Problem-solving skills
  • Adapt and flex to deliver priorities

Key Requirements

  • 1 to 2 years of experience
  • Customer service or customer-facing role experience
  • Willingness to work in shifts
  • Basic understanding of operational reporting

Work Rights

Not specified

Tailored Resume

Cover Letter