Senior Product Support Operations Consultant

Caterpillar Inc.

Not specified; not specified; not specified
Onsite
10 years dealer or heavy equipment industry experience
Strong service operations and condition monitoring expertise
Up to 40% travel requirement
This role involves providing consultancy to strengthen dealer service operations capability and capacity while driving operational improvements

Job Summary

  • This role involves providing consultancy to strengthen dealer service operations capability and capacity while driving operational improvements.
  • The consultant will serve as a key liaison between dealers, customers, and Caterpillar teams to elevate service performance.
  • Candidates must possess established dealer network relationships and the ability to influence others to establish collaborative relationships.

Matching Summary

This role involves providing consultancy to strengthen dealer service operations capability and capacity while driving operational improvements.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 10 years dealer or heavy equipment industry experience
  • Strong service operations and condition monitoring expertise
  • Up to 40% travel requirement
  • Onsite five days a week work arrangement

Nice-to-have

  • Experience with Differentiated Dealer Capabilities standards
  • Ability to train dealers on component reuse eligibility
  • Strategic guidance for District PSORs
  • Collaboration with global project initiatives

Key Requirements

  • Bachelor's degree required
  • Minimum 10 years of dealer or heavy equipment industry experience
  • Visa sponsorship is not available

Work Rights

Not specified

Tailored Resume

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