Senior Service Technology & Data Manager (service Events & Insights)

Caterpillar Inc.

Peoria, IL, United States
Base: $147,760.00 - $221,640.00; bonus/equity: inc...
Onsite
Service events domain data governance
Smcs code standardization
Dealer work order data quality
Caterpillar Inc. is seeking a Senior Service Technology & Data Manager to oversee the Service Events Domain within their Product Support and Logistics Division. The role focuses on data governance, analysis, and improving dealer service data quality to enhance customer satisfaction and operational efficiency

Job Summary

  • The role involves providing strategic leadership for the analysis, structure, and storage of global dealer service data.
  • Candidates will oversee the creation and stewardship of all elements of the Service Events Domain while refining data standards.
  • Benefits include medical, dental, vision, paid time off, 401(k) savings plans, and a health savings account.

Matching Summary

Match Score: 85

Caterpillar Inc. is seeking a Senior Service Technology & Data Manager to oversee the Service Events Domain within their Product Support and Logistics Division. The role focuses on data governance, analysis, and improving dealer service data quality to enhance customer satisfaction and operational efficiency.

Salary

Base: $147,760.00 - $221,640.00; Bonus/Equity: Incentive bonus mentioned; Benefits: Medical, dental, vision, 401(k), HSA, FSA, tuition reimbursement

Skills & Requirements

Must-have

  • Service Events Domain data governance
  • SMCS code standardization
  • Dealer Work Order data quality
  • Global dealer service data leadership
  • 4-year college degree required

Nice-to-have

  • Customer focus and satisfaction alignment
  • Strategic problem solving skills
  • Relationship management with stakeholders
  • Technical excellence in application methods

Key Requirements

  • 4-year college degree in Business, Data Science, Engineering, Mathematics or related field
  • US work authorization required (no sponsorship)
  • Onsite work five days a week in Peoria, IL

Work Rights

US work authorization required

Tailored Resume

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