Customer Journey Expert - Product Management - Ing Commercial Finance

ING

Netherlands
Base: not specified; bonus/equity: 13th month sala...
Hybrid
Commercial finance product management experience
Lending and factoring domain knowledge
Product lifecycle management expertise
ING is seeking a Customer Journey Expert for its Commercial Finance division in the Netherlands, where the focus is on optimizing product offerings and enhancing customer experience in asset-based lending. The ideal candidate will have experience in product management, a strong understanding of lending products, and analytical skills

Job Summary

  • The role involves developing and managing the full product lifecycle for Commercial Finance factoring propositions to support business growth.
  • Candidates will translate market developments and regulatory requirements into actionable product strategies and roadmaps for the Mid-Corporate and Corporate markets.
  • The position offers a hybrid work environment with competitive benefits including a 13th-month salary, pension scheme, and individual savings contribution.

Matching Summary

Match Score: 85

ING is seeking a Customer Journey Expert for its Commercial Finance division in the Netherlands, where the focus is on optimizing product offerings and enhancing customer experience in asset-based lending. The ideal candidate will have experience in product management, a strong understanding of lending products, and analytical skills.

Salary

Base: Not specified; Bonus/Equity: 13th month salary; Benefits: 24-27 vacation days; Pension; 8% holiday pay; BIS 3.5%

Skills & Requirements

Must-have

  • Commercial Finance product management experience
  • Lending and factoring domain knowledge
  • Product lifecycle management expertise
  • Strategic roadmap development skills
  • Regulatory compliance and risk management

Nice-to-have

  • Data-driven decision making approach
  • Strong stakeholder collaboration abilities
  • Digital transformation project experience
  • Customer journey optimization focus
  • Marketing strategy integration skills

Key Requirements

  • Master or Bachelor degree required
  • 3-8 years of relevant work experience
  • Fluency in Dutch and English languages

Work Rights

Not specified

Tailored Resume

Cover Letter