Customer Success Manager

Instacart

Remote
Base: $87,000 - $110,000 usd; bonus/equity: sales ...
Remote
Enterprise cpg customer relationship management
Promotional strategies and business objectives
Integrate micro-testing and consumer insights
Instacart is seeking a Customer Success Manager to oversee client relationships and drive value creation with their SaaS solutions for CPG customers. The role involves onboarding clients, facilitating their use of the platform, and ensuring effective implementation of insights to enhance promotional strategies

Job Summary

  • The Customer Success team partners with CPG customers to drive value creation and satisfaction with Eversight’s pioneering SaaS solutions.
  • You will serve as the point person for a portfolio of enterprise CPG customers, leading customer relationship management for 6 to 7 figure deals.
  • This role offers an opportunity to experience first-hand the excitement and challenge of introducing novel and demonstrably superior capabilities to transform the market.

Matching Summary

Match Score: 85

Instacart is seeking a Customer Success Manager to oversee client relationships and drive value creation with their SaaS solutions for CPG customers. The role involves onboarding clients, facilitating their use of the platform, and ensuring effective implementation of insights to enhance promotional strategies.

Salary

Base: $87,000 - $110,000 USD; Bonus/Equity: Sales Incentive Plan, new hire equity grant, annual refresh grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Enterprise CPG customer relationship management
  • Promotional strategies and business objectives
  • Integrate micro-testing and consumer insights
  • Manage multiple work-streams and stakeholders
  • CPG and retail ecosystem understanding

Nice-to-have

  • Consumer/shopper behavioral insights
  • Promotional/pricing strategy development
  • Revenue Management or Category Management experience

Key Requirements

  • 5+ years of relevant work experience
  • Experience managing complex customers
  • Experience in account growth
  • Analytical background
  • Project/engagement management experience
  • 5+ years exposure to CPG and retail ecosystem

Work Rights

Not specified

Tailored Resume

Cover Letter