Express Service Advisor

Suburban Ford of Troy

Farmington Hills, MI, United States
Customer service mindset
Clear communication skills
Write repair orders
As a Service / Express Advisor, you’ll be the trusted guide for our customers throughout the service process—ensuring clear communication, smooth repairs, and an exceptional experience

Job Summary

  • As a Service / Express Advisor, you’ll be the trusted guide for our customers throughout the service process—ensuring clear communication, smooth repairs, and an exceptional experience.
  • Whether you have prior advisor experience or you’re ready to start a new path in the automotive industry, this is an opportunity to build a career where you partner closely with technicians, help customers understand their vehicle needs, and deliver solutions that make a real difference.
  • Gain hands-on experience and industry training, with opportunities to grow within service, parts, or leadership roles in a supportive environment.

Matching Summary

As a Service / Express Advisor, you’ll be the trusted guide for our customers throughout the service process—ensuring clear communication, smooth repairs, and an exceptional experience.

Skills & Requirements

Must-have

  • customer service mindset
  • clear communication skills
  • write repair orders
  • develop service estimates
  • liaison between customers and technicians
  • maintain accurate records

Nice-to-have

  • partner with technicians
  • customer-friendly explanations
  • team-oriented attitude
  • desire to continue learning

Key Requirements

  • Previous Service Advisor or Express Advisor experience preferred
  • Automotive technician experience is a plus
  • Ability to multitask and stay organized
  • Basic mechanical understanding
  • Valid driver’s license with acceptable driving record

Work Rights

Not specified

Tailored Resume

Cover Letter