Responsible for ITIL based support processes that include incident, change & problem management tracking and support
Job Summary
Responsible for ITIL based support processes that include incident, change & problem management tracking and support.
Delivering the onboardings on the Zabbix Enterprise Monitoring platform to ensure that the systems and network infrastructure for business-critical services are being rigorously and effectively monitored.
Ensure monitoring team increases use of automation and adopts a DevOps mentality.
Matching Summary
Responsible for ITIL based support processes that include incident, change & problem management tracking and support.
Skills & Requirements
Must-have
Zabbix administration and integrations
ITIL based support processes
Windows and Linux OS management
multi tier application architectures
workflow management and ITSM tools
Nice-to-have
cloud platforms monitoring experience
infrastructure automation technologies
Agile ways of working
DevOps mentality
Key Requirements
3 to 4 years of experience in IT
1+ years in critical infrastructure monitoring
Bachelor's degree in Computer Science or equivalent experience