Sr. Account & Relationship Mgr - Healthcare/customer Success Manager

Wolters Kluwer

Multiple Locations
Base: $57,400.00 - $98,350.00 usd; bonus/equity: c...
Onsite
Proactive strategic client support
Contract renewal management
Customer relationship building
In this role, you will have the opportunity to help your customers win by proactively managing relationships and contracts to ensure retention and growth

Job Summary

  • In this role, you will have the opportunity to help your customers win by proactively managing relationships and contracts to ensure retention and growth.
  • Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, Vision Plans, 401(k), and Paid Parental Leave.
  • The interview process emphasizes authenticity and requires candidates to participate without AI assistance, including in-person interviews and removal of virtual backgrounds.

Matching Summary

In this role, you will have the opportunity to help your customers win by proactively managing relationships and contracts to ensure retention and growth.

Salary

Base: $57,400.00 - $98,350.00 USD; Bonus/Equity: Commission eligible; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Paid Leave

Skills & Requirements

Must-have

  • Proactive strategic client support
  • Contract renewal management
  • Customer relationship building
  • Presentation to senior executives
  • Account management skills
  • Time management in fast-paced environment
  • Intermediate Microsoft Office skills

Nice-to-have

  • Ability to manage business priorities
  • Motivation to stay current on industry trends
  • Excellent oral and written communication
  • Experience with SaaS solutions
  • Ability to establish rapport with C-Suite

Key Requirements

  • Minimum 3+ years client support experience
  • Proven contract renewal track record
  • Bachelor’s degree preferred or equivalent
  • Experience resolving complex business issues
  • Experience presenting to senior executives

Work Rights

Not specified

Tailored Resume

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