Sr Patient Access Rep - Ste Clinics & Surroundings

Ochsner Health

Slidell, Louisiana, US
**
Excellent customer service
Explain insurance benefits
Collect co-pays and deductibles
** Ochsner Health is seeking a Senior Patient Access Representative for their Slidell, Louisiana location. The role involves providing exceptional customer service to patients, handling insurance explanations, collecting payments, and resolving service-related complaints. **

Job Summary

  • This job provides excellent customer service to patients and guest whether via telephone contact or in person and effectively communicates with patients throughout their medical experience.
  • Explains insurance benefits and collects co-pays, deductibles and self-pay portions due while informing the patient of their financial responsibility; researches and resolves complaints regarding customer service, registration, authorization or scheduling.
  • Monitors team productivity/accuracy and works with team members on any issues.

Matching Summary

Match Score: 75

** Ochsner Health is seeking a Senior Patient Access Representative for their Slidell, Louisiana location. The role involves providing exceptional customer service to patients, handling insurance explanations, collecting payments, and resolving service-related complaints. **

Skills & Requirements

Must-have

  • excellent customer service
  • explain insurance benefits
  • collect co-pays and deductibles
  • resolve customer complaints
  • monitor team productivity
  • Windows-style applications

Nice-to-have

  • adapt behavior to patient population
  • knowledge of federal and state laws

Key Requirements

  • High School diploma or equivalent
  • Minimum of 3 years of experience
  • Associates degree preferred
  • Certification in Healthcare Access Manager (CHAM) preferred
  • Certification in Healthcare Access Associate (CHAA) preferred
  • Certification as a Medical Assistant preferred

Work Rights

Not specified

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