General Liability & Commercial Auto Claims Manager

CNA

$72,000 to $141,000 annually; not specified; compr...
Hybrid
Manage team of claims professionals
Oversee claim resolution activities
Ensure accurate and timely claim disposition
CNA is seeking a General Liability & Commercial Auto Claims Manager to oversee a team of claims professionals, ensuring effective claims resolution and customer satisfaction. The role emphasizes leadership, analytical skills, and the ability to manage multiple priorities while maintaining compliance with industry standards

Job Summary

  • Under general direction manages a team of claims professionals for a specific line of business.
  • Contributes to achievement of customer satisfaction targets by ensuring quality, service and cycle time standards are met or exceeded by the team and handling escalated customer service issues promptly and professionally.
  • CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

Matching Summary

Match Score: 85

CNA is seeking a General Liability & Commercial Auto Claims Manager to oversee a team of claims professionals, ensuring effective claims resolution and customer satisfaction. The role emphasizes leadership, analytical skills, and the ability to manage multiple priorities while maintaining compliance with industry standards.

Salary

$72,000 to $141,000 annually; Not specified; Comprehensive and competitive benefits package

Skills & Requirements

Must-have

  • Manage team of claims professionals
  • Oversee claim resolution activities
  • Ensure accurate and timely claim disposition
  • Implement company initiatives
  • Drive overall team results
  • Monitor quality dashboards
  • Partner with quality assurance resources
  • Develop strategies to improve quality
  • Manage department budget
  • Manage expenses associated with claims resolution
  • Maintain compliance with regulatory requirements
  • Stay current on commercial insurance laws

Nice-to-have

  • Embrace change and value diverse ideas
  • Model CNA's leadership behaviors

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum of seven years of related work experience
  • Previous management experience preferred
  • Applicable certifications or professional designations preferred

Work Rights

Not specified

Tailored Resume

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