Customer Engagement Manager

Humansignal

New York, NY, United States
On-site
Build and drive critical operational processes
Oversee operational levers with a relentless focus on sla achievement
Manage the long-term health of customers
As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications

Job Summary

  • As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications.
  • You are the primary contact between HumanSignal and our customers, working with and advocating for data leaders and engineering/operations teams who are pushing the boundaries of what's possible with AI.
  • The blend of operations and customer management to drive our most important outcomes makes this a unique and exciting role at the heart of HumanSignal's mission to harness human intelligence to power the future of AI.

Matching Summary

As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications.

Skills & Requirements

Must-have

  • Build and drive critical operational processes
  • Oversee operational levers with a relentless focus on SLA achievement
  • Manage the long-term health of customers
  • Answer questions and address issues related to our platform
  • Create an effective feedback loop between operations and customers

Nice-to-have

  • Customer-driven, analytical, empathetic, outcome-focused
  • Bias towards finding repeatable and scalable solutions
  • Excited to help leading AI teams build smarter systems

Key Requirements

  • 4-9 years of total work experience
  • Consulting or technical program management roles
  • Associate / Senior Consultant / Engagement Manager experience
  • Technical background (CS, Economics, Statistics, Engineering)
  • B2B client-facing roles and expanding client relationships
  • Understand APIs, ML workflows, and data operations
  • Experience with SQL and/or other database languages

Work Rights

Not specified

Tailored Resume

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