The Customer Support Representative/Customer Client Support Ops Coordinator provides offshore customer service and technical support to Reed Tech Life Sciences clients
Job Summary
The Customer Support Representative/Customer Client Support Ops Coordinator provides offshore customer service and technical support to Reed Tech Life Sciences clients.
Key Responsibilities include identifying, troubleshooting, and resolving user or system issues related to Reed Tech platforms and tools, and logging, categorizing, and tracking tickets.
Handle sensitive customer data in compliance with RELX information security and regulatory guidelines (GDPR, ISO 27001, 21 CFR Part 11).
Matching Summary
The Customer Support Representative/Customer Client Support Ops Coordinator provides offshore customer service and technical support to Reed Tech Life Sciences clients.
Skills & Requirements
Must-have
troubleshoot user and system issues
manage shared customer mailboxes
respond to customer inquiries
adherence to quality standards
handle sensitive customer data
work with structured data formats
Nice-to-have
experience in life sciences
knowledge of regulatory data submissions
familiarity with ITIL practices
learn enterprise AI tools
Key Requirements
Bachelor’s degree or 2 years college
1–3 years customer or technical support experience
Strong written and verbal English communication
Basic system troubleshooting understanding
Familiarity with ticketing tools
Proficiency in Microsoft Office
Ability to multitask and meet SLAs
Willingness to work rotational schedules
REPH Employee with minimum 1-year tenure
No Disciplinary Action in past 12 months
No Attendance and Punctuality issues
Not enrolled in PIP
Successful or above rating in last Enabling Performance cycle