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Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support team, focusing on delivering exceptional customer service and technical solutions. The ideal candidate will have a strong technical background, particularly in troubleshooting and using SQL, with a commitment to teamwork and continuous learning.
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Job Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
Our culture is rooted in integrity, empathy, and shared enthusiasm.
Our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
Matching Summary
Match Score: 75
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Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support team, focusing on delivering exceptional customer service and technical solutions. The ideal candidate will have a strong technical background, particularly in troubleshooting and using SQL, with a commitment to teamwork and continuous learning.
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Skills & Requirements
Must-have
Troubleshoot complex configurations
SQL queries for data investigation
RESTful API calls
XML, JSON, and CSV formats
JIRA, Microsoft Office, Visual Studio Code
Nice-to-have
Creative approach and eager to learn
Sun-drenched optimism and drive
Courageous collaborators
Knowledge-sharing to internal team members
AI troubleshooting tools and LLM observability
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support or similar role
1+ years experience validating XML, JSON, CSV
1+ years experience with JIRA, Microsoft Office, Visual Studio Code
1+ years experience focusing on data-driven decision-making