Technical Response Manager

166

Blackburn, VIC, Australia
Base: not specified; bonus/equity: not specified; ...
Level 2 technical support leadership
Microsoft 365 suite expertise
Vendor relationship management
This role leads the Level 2 and Vendor Support function across people, process, and technology to ensure high-quality service delivery

Job Summary

  • This role leads the Level 2 and Vendor Support function across people, process, and technology to ensure high-quality service delivery.
  • The position offers meaningful benefits including NFP salary packaging up to $15,900 tax-free and generous paid parental leave.
  • Candidates will partner with strategic technology providers to drive alignment, manage escalations, and monitor SLA outcomes.

Matching Summary

This role leads the Level 2 and Vendor Support function across people, process, and technology to ensure high-quality service delivery.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: NFP salary packaging ($15,900 tax free), meals and entertainment benefit ($2,650), Paid Parental leave, Purchased Leave Scheme

Skills & Requirements

Must-have

  • Level 2 technical support leadership
  • Microsoft 365 suite expertise
  • Vendor relationship management
  • SLA performance monitoring
  • ITIL service management practices
  • Device lifecycle management experience

Nice-to-have

  • Continuous improvement mindset
  • Strong stakeholder engagement skills
  • Customer-centric service delivery
  • Knowledge sharing and training delivery
  • Azure cloud computing experience

Key Requirements

  • Bachelor's degree in computer science or IT
  • 5+ years of enterprise IT service delivery experience
  • National Criminal History Check required
  • Working with Children Check for child-facing roles

Work Rights

Not specified

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